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Webinar - 2021

Speakers

Ian Schmehl

Ian Schmehl

VP, Customer & Enterprise Care, AT&T

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    Darcy Richard

    Darcy Richard

    VP, Retail Strategy & Logistics, Bell

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      Radha Sankaran

      Radha Sankaran

      Executive Director, Algorithmic Customer Experiences, Verizon

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        Ryan Chong

        Ryan Chong

        Director, Digital Support & Channel Innovation, Rogers Communications

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          Tonya Walley

          Tonya Walley

          VP, Field Operations, Cox Communications

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            Sarah Nicastro

            Sarah Nicastro

            Founder, Future of Field Service

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              WHAT WILL BE DISCUSSED?

              Driving CX Innovation in a Disruptive Market

              The telecommunications industry has historically gotten a bad reputation for its customer service. But in today’s digital economy, customer experience is everything.

              So while the industry giants are focused on winning the 5G race so that consumers get the data speeds and coverage they want, the most successful companies also recognize that delivering a great customer experience is a key differentiator in a highly competitive, disruptive market. That’s why nearly 70% of Telecom and Communication Service Provider leaders named customer experience management as their number one strategic priority! 

              If you’re looking for CX inspiration, join our webinar on May 26 at 2pm ET to discover how leaders are driving innovation at Verizon, AT&T, Bell, Cox Communications and Rogers Communications. Learn how these companies are modernizing the CX with digital technology. And discover how they are striking the right balance between investing in new innovations and optimizing operations to maximize efficiency and cost-savings.  

              SIGN UP FOR FREE TODAY!

              SIGN UP FOR FREE TODAY!