| Opening Remark by World Forum Disrupt | Day 1 | 8:45 - 8:50 | South Pier |
| Chairperson Introduction | Paul Hawkins | 08:50 - 09:10 | South Pier |
| Virtual Reality & Social Presence | Jason Juma-Ross | 09:10 - 09:40 | South Pier |
| There is a lot of excitement about VR and AR right now but one of the more interesting areas is in how immersive media helps evolve the way people communicate. We believe these tools have the potential to shorten distance for people – physical, emotional, political, or social - and bring the world closer together. How should strategists be thinking about these technologies and how they will evolve? | |||
| Fireside Chat: Corporate Disruption & Corporate Strategy: How Companies Compete In The Digital Era | Danielle Handley | 9:40 - 10:10 | South Pier |
| In this session, Danielle will be explore topical questions such as how does a company better understand the emerging trends, their velocity with a view to their impact on the business; how to utilise scenario planning and risk profiling to form hypotheses; understanding the importance of digital and how the Digital Strategy is the backbone of corporate strategy; and many, many more. | |||
| Roundtable Surgery: Challenge Based table topic & competition | Paul Hawkins | 10:10 - 10:30 | South Pier |
| Coffee Break | Day 1 | 10:30 - 10:50 | South Pier |
| Customer Centricity | David Meier | 10:50 - 11:20 | South Pier |
| Domain's approach to segmenting, then empathising with our customers to deliver world-class product design solutions that help guide them through the stressful property journey. | |||
| Panel session: Strategy & Innovation In The Age Of New Technology | Michelle Francis Paul Hawkins Robert Le Busque | 11:20 - 12:05 | South Pier |
| Collaborate Live – Experience Design Thinking / Empathy on Steroids | Francesco Placanica | 12:05 - 12:30 | South Pier |
| Interactive Workshop | |||
| How TAL Uses Innovation To Drive Long Term Sustainable Growth | Dan Canham | 12:30 - 1:00 | South Pier |
| Innovation is achieved by providing something original that produces efficiency. For an innovative idea to be useful, it has to be replicable without being too expensive and it has to resolve a particular need. By developing original concepts, innovation gives companies an edge in penetrating markets faster. When a company has an innovative culture, growth is achievable, despite the fact that the creative process isn't always simple. TAL uses a customer centric approach to innovating and Dan will talk about harnessing your creative ability, setting up the right teams, solving the right problems and the importance of process and governance. | |||
| Lunch | Day 1 | 1:00 - 1:55 | SoHo |
| Innovation From Inside Out - Using Small Steps To Gain Momentum & Shift Mindset | Jodie Granger | 1:55 - 2:25 | South Pier |
| Imagine being able to efficiently move from strategy to initiative to delivery without all the obstacles common to large corporate enterprise. Strategic endeavour is often stifled by social and cultural issues, not least the competition over resources in a bid to maximise value. Reallocating resources away from the core in an environment increasingly expected to do more with less, challenges most businesses and is often why great ideas fail to come to fruition. A coherent narrative to align the organisation and demonstrate benefit, although important, will not in itself be sufficient. Innovation and design methodologies, often pioneered in digital teams, can be adopted in a wider context to help work through the strategic uncertainty and ambiguity constraining many organisations. Small steps to test and learn, creating space to navigate complexity from within can then be expanded for an accelerated way of working. | |||
| Innovation at Transurban | Jeff Sharp | 2:25 - 2:55 | South Pier |
| At Transurban we operate roads to keep cities moving now and into the future. By working with our technology partners, we are able to innovate, leveraging advances in technology to design, deliver and operate roads that make it easier to get around. In everything we do, from IoT and data analytics to road safety technology, we are working to help get our customers where they want to go, as quickly and safely as possible. | |||
| Roundtable Surgery: Challenge Based table topic & competition | Paul Hawkins | 2:55 - 3:15 | South Pier |
| Leg stretch & quick bite | Day 1 | 3:15 - 3:30 | South Pier |
| Corporates & Startups: How To Work Together For Shared Success | Jessica Christiansen-Franks Chris Ball Tyson Jennings | 3:30 - 4:00 | South Pier |
| This session will explore how smart executives and entrepreneurs from leading corporates and startups are leaning into the opportunity to work together for shared success. Discussion will include: understanding how founders think so you can negotiate winning deals; general dos and don'ts; when to build, buy or partner; how to effectively structure partnerships; the pitfalls of engaging with startups; mitigating and managing failure; setting up for success internally; understanding what startups need from you; learnings from the experience of other corporates. | |||
| Successful Transformation | David Lesmond | 4:00 - 4:30 | South Pier |
| We live in times of great change. Demand from customers for better, cheaper and faster products and services is ever increasing - and competition in many markets is fierce and coming from new and sometimes unfamiliar competitors. Therefore, being able to successfully and continually transform your business to meet these challenges is crucial. In my presentation, I will share my key ingredients in setting up and running a transformation platform- and some approaches I would avoid at all costs. | |||
| Day 1 Closing Remarks | Paul Hawkins | 4:30 - 4:50 | South Pier |
| Networking Hour | Day 1 | 4:50 - 6:00 | Soho |
| Day 2 Introduction & Day 1 Recap | Paul Hawkins | 9:00 - 9:20 | South Pier |
| Disruption Through Convergence | Christopher Walters | 9:20 - 9:50 | South Pier |
| In this session, Chris will explore topics such as how market and technology convergence is disrupting telcos locally and globally; the opportunities and threats of today; who’s winning and who’s not; simplicity is the new black; and finally, a future outlook. | |||
| Innovate, Don't Complicate | Andrew Tindal | 9:50 - 10:20 | South Pier |
| In a world of rapid change innovation is more important than ever. “Better, faster cheaper” rolls off the tongue of many Executives with innovation seen as the clear means to get there. But beware, innovation without a simple and clear road to execution is at great risk of being complication reworded. Join Andrew as he discusses how your organization can avoid chasing the next shiny object and use a simple approach to innovation that will be impactful AND implementable. | |||
| How To Monetise Innovations? | Chris Petzoldt | 10:20 - 10:50 | South Pier |
| "Innovation. It’s a clarion call for every business… in every industry… in every corner of the world. It’s the most important driver of growth and, in today’s marketplace, critical to survival. But successful innovation – measured in dollars and cents – remains elusive. Companies invest substantially in designing and building products. Yet they struggle to monetise them. Billions of dollars are spent and lost every year because more than 70 percent of innovations fail to meet financial goals – or fail entirely. It doesn’t have to be this way. By involving your customer early on and other best practices you can increase your success rate!" | |||
| Coffee Break | Day 2 | 10:50 - 11:10 | South Pier |
| Roundtable Surgery: Challenge Based table topic & competition | Paul Hawkins | 11:10 - 11:30 | South Pier |
| Leveraging Technology To Create Made For Human experiences | Karen Ganschow | 11:30 - 12:00 | South Pier |
| Customers are embracing digital engagement more and more. The Mobile App is the busiest branch. There is an imperative to provide a human feel to any interaction with the consumer and link to interacting with a human in the moments that matter. NAB is focusing on “Made for Human” in all the ways our customer connect to us. We are thinking towards digitally enabled bankers to support our bankers supporting our customers. | |||
| Panel Session: How To Translate Customer Centric Strategies & Innovation Into Successful Transformation | Vivek Gupta Paul Hawkins Adam Camillo | 12:00 - 12:45 | South Pier |
| Innovation From Within: How Incumbent Insurers Can Thrive In An Ever Changing Digital World | David Krawitz | 12:45 - 1:15 | South Pier |
| Lunch | Day 2 | 1:15 - 2:05 | Soho |
| Driving An Innovation culture | Clyde Fernandez | 2:05 - 2:35 | South Pier |
| Recently voted the worlds most innovative company, Salesforce has developed culture of innovation that has scaled throughout its incredible growth. In this Session, Clyde will explore strategies employed by Salesforce, its partners and customers; 1) The Power of purpose, 2) Core Values, 3) Doing well by Doing good, 4) The critically of diversity, 5) Techniques to maximise staff engagement, 6) Creating an environment of meritocracy, 7) Platforms and ecosystems, the business of tomorrow. | |||
| Panel Session: Open Innovation & Strategic Partnerships | Lorna Ash Paul Hawkins Fritz Meyer | 2:35 - 3:20 | South Pier |
| Leg Stretch & Quick Bite | Day 2 | 3:20 - 3:30 | South Pier |
| Roundtable Surgery: Challenge Based table topic & competition | Paul Hawkins | 3:30 - 3:55 | South Pier |
| Digitising The Mortgage Process With E-Sign | Tim Roberts | 3:55 - 4:25 | South Pier |
| We started with a paper home loan process that was costly, inconvenient and contributed to missed settlements. A small multi-disciplinary team moved quickly to design, build and improve an electronic signature portal to achieve a secure, paperless solution. Westpac also worked with regulators and lawmakers to be the first Australian major bank to offer electronic signature of the mortgage document without a witness. The solution allows customers to securely authenticate into a virtual private cloud hosted application to sign, upload and download loan documents. The outcome was a great customer experience, significant cost savings, reduction in errors and increase in lender productivity. | |||
| Behavioural Innovation Experiment | Hardik Bhimani | 4:25 - 5:10 | South Pier |
| "Many of the problems innovation managers face relate to understanding how human psychology influences innovation conceptualisation, processes and practices. The field of behavioural innovation hosts such debate and holds promise to approach these challenges in an inter-disciplinary way. This workshop will delve into the cognitive science behind human behaviour in innovation idea management. It will showcase methods to help you understand what motivates people to act a certain way within a system of influences, and how to design processes for behaviour change." | |||
| Closing Remarks & Prize Giving | Paul Hawkins | 5:10 - 5:30 | South Pier |
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Final Release Tickets
$1,095 AUD