Managing Director of Customer Experience, New York Times
A career customer advocate, Ejieme is passionate about delivering amazing experiences that exceed customer expectations and drive business value. She started her career in management consulting, helping companies across industries such as Telecomm, Technology, Pharma, Government and Logistics in transforming their Service and Customer Care functions. In these roles Ejieme focused on the organizational structure, processes and cultural changes required to create sustainable customer-centric programs.
Now part of the leadership team that is transforming the customer experience for The New York Times, Ejieme is responsible for designing and implementing the first VOC program, CX measurement framework and CX Governance structure. She is tasked to infuse a customer-first mindset across the business and to measure the business outcomes of the CX culture change.
Ejieme is based in NYC. She has a BA in Economics from New York University’s College of Arts & Science and an MBA from New York University’s Stern School of Business. She enjoys going on adventures with her 6-year-old nephew, international travel (30+ countries), hosting dinner parties and bikram yoga.