Wendy Liu is vice president of Customer Experience for Comcast’s Greater Chicago Region, which serves more than 2.5 million customers in central and northern Illinois, including the Chicago area, Northwest Indiana and Southwest Michigan. Wendy leads the region’s efforts to make the customer experience its number-one product, one of Comcast’s most important priorities. In her role, Wendy is responsible for creating and instituting new practices designed to ensure that customers have the best possible experience with the company.
Previously, Wendy served as Comcast’s regional director of Project Management. In that role, she worked with cross-functional teams managing new product launches, upgrades to company systems and processes and capital projects to ensure they were executed successfully. Prior to that, she held positions in business units, ranging from Customer Care and Comcast Digital Voice to Comcast University, the company’s internal training unit.
Wendy is an ardent customer advocate and gained her knowledge and perspective from her work at Comcast and in prior positions spanning the hospitality, restaurant, retail management, and biotech industries.