Head of Customer Centric Innovation, Bupa
A visionary who inspires organisations about possibilities in terms of customer centricity.
I expand my fulfilment in life through growing and leading teams to deliver experiences that make a meaningful difference to communities around the world. I’m a distinct combination of practical experience and theory, entrepreneurial zeal and boardroom etiquette. I’m at my best in a setting that is seeking rapid growth, both culturally and operationally, with the outcome of sustainable performance. My skillset spans creativity and business strategy across small scale grassroots level organisations as well as global corporations. I believe the impossible can be achieved by people with the right mindsets using Design Thinking, Lean Start Up and Agile approaches.
Postgraduate qualified with 10 years+ work experience as a customer proposition and business designer. Agency and client side experience at some of Australia’s most reputable organisations.