Robert Barac

Robert Barac

Director, Customer Experience (Government), ANZ Bank

Robert Barac started his career working in global digital agencies (DDB, Publicis, & Havas) where he learned the fundamentals of design, empathy, and digital. Since then he has worked as a Management Consultant (specialising in the finance sector and government), launched Capgemini’s Design Practice in Aus/NZ, and leads a startup venture focused on applying Design Thinking to AI and Data Science.

Robert currently holds a national role as Director Customer Experience | Government at ANZ Bank; leveraging his background in technology, operations, and human centred design, and applying them to the unique needs of public sector service design.