Hazel Harmer

Hazel Harmer

Customer Experience Project Manager, Mulberry

Hazel is currently the Customer Experience Project Manager at Mulberry, responsible for CX product development, site optimisation and UX research. Prior to joining Mulberry, she gained over 10 years of e-commerce experience with international brands such as Arcadia, the Dunelm Group and Laura Ashley.

Passionate about data lead decisions, fail fast strategies and putting the customer front and centre of all product development, she believes these are the critical foundations for CX optimisation.