Chair Opening Remarks Day 108:20 - 08:30Ballroom
From the abstract to the concrete Robert Homberger
8:30 - 9:00Ballroom
Developing product in a complex world requires creative thinking, analytical thinking, foresight and so much more. This topic is similar to topic one but challenging research to an extent, proposing that we only really know if our product is successful when it’s out in the world, and then we can start iterating.
Using Machines to Build Products for Humans Ben Frazi
9:00 - 9:30Ballroom
How we can build delightful, engaging products for human users using Machine Learning & AI
adopting BE and ML into Design and Product processLarissa Azevedo
9:30 - 10:00Ballroom
Coffee Break Day 110:00 - 10:20The Foyer
Panel Session: Product Development in the age of new dataDay 110:20 - 11:00Ballroom
How do you know you have a Product strategy worth executing?Dino Talic
11:00 - 11:30Ballroom
Product teams today generally are experts in fast iteration and customer discovery. What is less common are teams and leaders with a strategy worth executing. It can be tempting to focus on on the frameworks and processes in our industry - and whilst iterating and learning quickly are important without a solid product strategy they are inevitably doomed to failure.
Human BingoDay 111:30 - 11:45Ballroom
Chatbot and AI : Transform the Customer Experience. Stefan Miljkovic
11:45 - 12:15Ballroom
LunchDay 112:15 - 1:00The Foyer
Branding Starter-kit Julia Modesti
1:00 - 1:30Ballroom
Will Everitt, who oversees Audience, Product, User Experience and Engineering for Pacific’s brands such as InStyle, marie claire and Women’s Health, tells the epic journey of how Pacific Magazines transformed into a digital product company.
Panel Session: The importance of Customer centricity Day 11:30 - 2:15Ballroom
Workshop Networking SessionDay 12:15 - 2:30Ballroom
How an airline can win in health insuranceAaron Fuller
2:30 - 3:00Ballroom
Coffee breakDay 13:00 - 3:20The Foyer
Transforming into a digital product company.Will Everitt
3:20 - 3:50Ballroom
Yahoo took on the digital rights for Pacific Magazines as part of the formation of Yahoo7, a joint venture between Seven West Media and Yahoo.
Nurturing Ideas in a regulated marketHugh Macdermott
3:50 - 4:20Ballroom
OFX is a foreign currency exchange business and is regulated in Australia by ASIC. There are a number of financial regulations and rules we follow to enable our business to be compliant with our operating license. However, this doesn't stop us from innovating and constantly looking to improve our customer experience. Where some people regard a regulated industry to be difficult in creating new ideas and improving services, we see opportunity. This talk gives an overview of how we used a break down of the Google Design Sprint to introduce a new, simpler, user registration experience. This talk will cover: the problem our customers are experiencing, the method we used to identify and break down this problem, the in-market solutions created as we strive toward a new modern experience.
Innovation in ActionMark Greenfield
4:20 - 4:50Ballroom
Mastercard have created a suite of innovation programs designed to support internal innovation as well as co-creation with clients and partners. Each program is designed to challenge conventional ways of thinking and explore opportunities in an engaging way. Mark will provide an overview of these programs - illustrating how Mastercard has put the theory of innovation into practice.
Open Bar Networking Drinks Day 14:50 - 6:00Foyer

Ends in 18 days 8 hours

Final Release Tickets