Sydney - 2020

This year's awesome speakers

Jaime Fabricant

Jaime Fabricant

DIRECTOR, STORE OF THE FUTURE, PEPSI BEVERAGES NORTH AMERICA

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    John Meacock

    John Meacock

    GLOBAL CHIEF STRATEGY OFFICER, MEMBER OF DELOITTE’S GLOBAL EXECUTIVE, DELOITTE

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      Jo Beat

      Jo Beat

      GM & Digital CRM, nbn

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        Frank Oerlemans

        Frank Oerlemans

        General manager of digital Australia/New Zealand & Digital strategist for Asia Pacific, Randstad

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          Gib Bassett

          Gib Bassett

          Customer Success Director, Salesforce

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            Larah Loutati

            Larah Loutati

            HEAD OF CUSTOMER EXPERIENCE & PRODUCT DEVELOPMENT, HELLOFRESH

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              Vishal Chawla

              Vishal Chawla

              SVP, Customer Experience & Analytics, Ipsos

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                Ingrid Gotz

                Ingrid Gotz

                Head of Digital, TelstraSuper

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                  WHY ATTEND

                  CX Strategy? Sounds Interesting...tell me more!

                  The Forum is simple…

                  We bring those at the forefront of CX together, providing an outlet for thought sharing, leading to change & growth!  

                  Each speaker shares their INCREDIBLE insight from case study examples, ensuring our attendees walk away with actionable tactics and strategies that can be implemented straight away.

                  Our focus is on uniting leading minds, generating unrivalled learning experiences, creating passionate discussion and actual transformation.

                  One day of keynote presentations, panel sessions and workshops…Come and join us. 

                  WHAT YOU'LL LEARN:

                  Building Customer Centric Strategy

                  Staying ahead of consumer preferences

                  Leveraging Tech to Communicate with Customers

                  Customer Journey Mapping

                  Meeting your Customers on the Most Prominent Platforms

                  Gauging the Latest Customer Trends to Provide Meaningful Experiences

                  Personalised Customer Service in the Era of Automation

                  & much, much more…

                  HELP US MAKE IT POSSIBLE IN 2020

                  Partnership Opportunities

                  Partnership opportunities for our 2020 forum are now available. Fancy presenting, running a workshop, exhibiting or anything in between? Get in touch today.

                  Contact one of our partnership executives now.

                  WHAT'S INCLUDED:

                  All Keynote Presentations

                  All Panel Sessions

                  All Breakout Workshops

                  Networking Opportunities

                  Reception Drinks

                  PLUS THIS...

                  Arrival Coffee, Breaks & Lunch

                  Access To Video’s & Slides Post Forum

                  Delegate List & Goodie Bag

                  See you there!