Sydney - 2020

This year's awesome speakers

Jaime Fabricant

Jaime Fabricant

DIRECTOR, STORE OF THE FUTURE, PEPSI BEVERAGES NORTH AMERICA

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    John Meacock

    John Meacock

    GLOBAL CHIEF STRATEGY OFFICER, MEMBER OF DELOITTE’S GLOBAL EXECUTIVE, DELOITTE

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      Frank Oerlemans

      Frank Oerlemans

      General manager of digital Australia/New Zealand & Digital strategist for Asia Pacific, Randstad

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        Gib Bassett

        Gib Bassett

        Customer Success Director, Salesforce

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          Larah Loutati

          Larah Loutati

          HEAD OF CUSTOMER EXPERIENCE & PRODUCT DEVELOPMENT, HELLOFRESH

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            Vishal Chawla

            Vishal Chawla

            SVP, Customer Experience & Analytics, Ipsos

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              Ingrid Gotz

              Ingrid Gotz

              Head of Digital, TelstraSuper

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                WHY ATTEND

                CX Strategy? Sounds Interesting...tell me more!

                The Forum is simple…

                We bring those at the forefront of CX together, providing an outlet for thought sharing, leading to change & growth!  

                Each speaker shares their INCREDIBLE insight from case study examples, ensuring our attendees walk away with actionable tactics and strategies that can be implemented straight away.

                Our focus is on uniting leading minds, generating unrivalled learning experiences, creating passionate discussion and actual transformation.

                One day of keynote presentations, panel sessions and workshops…Come and join us. 

                WHAT YOU'LL LEARN:

                Building Customer Centric Strategy

                Staying ahead of consumer preferences

                Leveraging Tech to Communicate with Customers

                Customer Journey Mapping

                Meeting your Customers on the Most Prominent Platforms

                Gauging the Latest Customer Trends to Provide Meaningful Experiences

                Personalised Customer Service in the Era of Automation

                & much, much more…

                HELP US MAKE IT POSSIBLE IN 2020

                Partnership Opportunities

                Partnership opportunities for our 2020 forum are now available. Fancy presenting, running a workshop, exhibiting or anything in between? Get in touch today.

                Contact one of our partnership executives now.

                WHAT'S INCLUDED:

                All Keynote Presentations

                All Panel Sessions

                All Breakout Workshops

                Networking Opportunities

                Reception Drinks

                PLUS THIS...

                Arrival Coffee, Breaks & Lunch

                Access To Video’s & Slides Post Forum

                Delegate List & Goodie Bag

                See you there!