Vishal Chawla, SVP, Customer Experience & Analytics, Ipsos

The Customer Experience Conundrum

Zachary Paradis, GVP, Customer Experience & Innovation Consulting, Publicis Sapient

Product Management & CX Approaches: Friends or Foes?

Elena Grotto & Felicia Joy, Edelman

Designing Culture to Drive Customer Experience

Justin Daab, President, Magnani

Narrative-Based Innovation: Develop More Meaningful Customer Experiences, Faster.

Panel Session: Optimizing CX in the Age of New Tech

Gib Bassett, Director, Customer Success, Salesforce

Charting a Course to Intelligent Customer Experiences with AI

Panel Session: Knowing Your Customer in a Rapidly Changing World

Helen Yu, Chief Customer Officer, Showpad

Acclimate to the Voice of Customers