Chicago - 2020

This year's awesome speakers

Gib Bassett

Gib Bassett

Customer Success Director, Salesforce

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    Larah Loutati

    Larah Loutati

    HEAD OF CUSTOMER EXPERIENCE & PRODUCT DEVELOPMENT, HELLOFRESH

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      Nick Allen

      Nick Allen

      Global Director, Design & User Experience, GE Healthcare

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        Lorna Ash

        Lorna Ash

        Head of Customer Strategy, Unilever

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          Elena Grotto

          Elena Grotto

          SVP, Transformation Experience & Culture Change, Edelman

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            Zachary Jean Paradis

            Zachary Jean Paradis

            VP, Customer Experience Strategy, Publicis Sapient

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              Felicia Joy

              Felicia Joy

              SVP & Group Head, Behavioral Science & Transformation

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                Jeremy Lewandowski

                Jeremy Lewandowski

                Senior Director, Technology Customer Success, Northwestern Mutual

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                  WHY ATTEND

                  CX Strategy? Sounds Interesting...tell me more!

                  The Forum is simple…

                  We bring those at the forefront of CX together, providing an outlet for thought sharing, leading to change & growth!  

                  Each speaker shares their INCREDIBLE insight from case study examples, ensuring our attendees walk away with actionable tactics and strategies that can be implemented straight away.

                  Our focus is on uniting leading minds, generating unrivalled learning experiences, creating passionate discussion and actual transformation.

                  One day of keynote presentations, panel sessions and workshops…Come and join us. 

                  WHAT YOU'LL LEARN:

                  Building Customer Centric Strategy

                  Staying ahead of consumer preferences

                  Leveraging Tech to Communicate with Customers

                  Customer Journey Mapping

                  Meeting your Customers on the Most Prominent Platforms

                  Gauging the Latest Customer Trends to Provide Meaningful Experiences

                  Personalised Customer Service in the Era of Automation

                  & much, much more…

                  HELP US MAKE IT POSSIBLE IN 2020

                  Partnership Opportunities

                  Partnership opportunities for our 2020 forum are now available. Fancy presenting, running a workshop, exhibiting or anything in between? Get in touch today.

                  Contact one of our partnership executives now.

                  WHAT'S INCLUDED:

                  All Keynote Presentations

                  All Panel Sessions

                  All Breakout Workshops

                  Networking Opportunities

                  Reception Drinks

                  PLUS THIS...

                  Arrival Coffee, Breaks & Lunch

                  Access To Video’s & Slides Post Forum

                  Delegate List & Goodie Bag

                  See you there!